I scheduled an appointment having little to no clue what I wanted other than highlights of some sort. I have never been to Jems but had a great experience! Jess took the time to listen and help figure out what I wanted as well as what would look best given the time of year and what not. She was very personable and we had great conversation! For not having my hair done (any color) in over 5 years (and only twice in total ever), I love it! It is a subtle change but I love it! I think next time I may go a little more bold and see how I like it! Very thankful for Jess!!